RFB News

COVID-19 Response and Schedule Changes

COVID-19 Response and Schedule Changes

By Stephanie Shulhan in RFB News on March 16, 2020


Updated August 2, 2020: The Richmond Food Bank Society’s response to COVID-19 is as follows:

  • We have adapted our services temporarily, providing pre-packaged hampers for our clients to pick up (instead of our usual choice-based model in which clients choose their groceries). Until further notice, once-weekly hampers will be available from #100 5800 Cedarbridge Way, Mondays through Thursdays and Saturdays 10am – 3pm (we are closed on Sundays). As always, clients can visit the Richmond Food Bank to get groceries only one time per calendar week. 
  • Starting on Tuesday June 9th, clients will also have the option to pick up their weekly hamper on Tuesday from Peace Mennonite Church at 11571 Daniels Road (drop in between 3:30pm and 5pm sharp) instead of coming to the Cedarbridge Way location.
  • Starting Monday August 10, a West Richmond depot in the parking lot near Hugh Boyd secondary will also be open Mondays 3:30-5pm sharp. Clients may pick up their weekly hamper from this location either by car (drive through option) or on foot.
  • Grocery distributions at all other offsite depots (Steveston United Church Depot and Richmond Baptist Church Depot), and the Thursday evening distribution remain closed until further notice.
  • Clients can call us about delivery and express pickup options if they are unable to attend the regular grocery distributions above.
  • We continue to regularly clean and sanitize work spaces and frequently-touched surfaces (this is a matter of food safety and health as well). We have daily janitorial staff, plus protocols and equipment to help workers keep work spaces clean.
  • Volunteers and workers wear disposable gloves, face covers, and required personal protective equipment when working.
  • We have put up posters reminding everyone how to stop the spread of germs, and also symptoms to watch out for. We send weekly email reminders and additional updates to all volunteers and workers on protocols for staying home and for coming to work. We have a non-contact thermometer for temperature checks.
  • One important way the virus is thought to spread is person-to-person (through direct contact, and/or between people who are within about 6 feet of each other, through respiratory droplets produced when an infected person coughs, sneezes, or speaks). If your team, organization, school group, or faith-based group is hoping to schedule a tour of the Richmond Food Bank Society for educational or team-building purposes in the near future (even if it is a small group), we will ask you to postpone your visit. Volunteer shifts are continuing – in small teams with physical distancing measures in place – so that we can continue to operate and serve the Richmond community.

Here are some important things for us all to do, to avoid spreading illness:

  • Stay home whenever possible, and practice social distancing.
  • Wash your hands frequently, with water and soap, for at least 20 seconds.
  • Cough or sneeze into a disposable tissue (or into your elbow) then discard the tissue and wash your hands.
  • Avoid touching your face (eyes, nose, mouth), especially with unwashed hands.
  • Avoid contact with people who are sick.
  • If you are sick (especially with fever or cough), stay home except to get medical care.
    • If you are sick or quarantined and need to stay home, but you need food from the food bank, please try to have somebody pick up food for you (they will need your ID or a letter of permission if they are not in your household). Or please call us: 604 271 5609.
    • Volunteers and staff of the Richmond Food Bank are required to stay home for at least 10 days if they show any symptoms of cold/flu, or fever, cough, or difficulty breathing.
  • If you have traveled outside BC in the last 2 weeks, stay home for at least 14 days.
  • You can call 811 for health advice, or try Richmond Public Health at (604) 233-3150. There is also a COVID-19 Information Service number: 1-833-784-4397

To our Donors,

As always, thank you so much for supporting the Richmond Food Bank Society. The need for food bank usage often increases in difficult times such as these – companies and industries have been affected by the pandemic, many workers face lay-offs, and others may need to take unpaid leave from work. We are immensely grateful for your donations of funds, which allow us to purchase the particular items the Richmond community needs, and to serve those in need quickly and efficiently. You can donate securely online through Canada Helps and receive a tax receipt for donations over $20. You can also mail cheques made out to the Richmond Food Bank Society to #100 5800 Cedarbridge Way, Richmond, BC  V6X 2A7, or donate by Visa or Mastercard over the phone (604 271 5609). Thank you.

Our hearts are with everyone affected by COVID-19. We encourage all community members to support one another to the best of their abilities, and to do so safely.


About the author

Stephanie Shulhan