Get Help – Register Online

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Get Help – Register Online

The Richmond Food Bank is available to help Richmond residents who are experiencing financial difficulties.  We work on the honour system, without an income or means test.  The food we offer has been purchased and donated by the community to help people in need.

Where and when to get food:

Clients can collect a weekly grocery hamper once a week (per household).

Our main location is at: #100 – 5800 Cedarbridge Way

New clients: Please Register Online before your first food bank visit using the form below. You can also register in-person on your first visit.

When you arrive at the food bank, please line up and we will serve clients in order.

Locations and times:

Starting June 9 2020, clients will have the option to pick up their weekly hamper on Tuesday from Peace Mennonite Church at 11571 Daniels Road (drop in between 3:30pm and 5pm sharp).

Starting Monday August 10, a West Richmond depot in the parking lot at Francis Road and No 1 Road near Hugh Boyd secondary will also be open Mondays 3:30-5pm sharp. Clients may choose to pick up their weekly hamper on Monday from this location, either by car (drive through option) or on foot.

Registered clients can also sign up online to use our new Express Hamper pick-up service on Fridays from 11am – 2pm at 5800 Cedarbridge Way Unit #100.

As part a part of our response to COVID-19, our Thursday evening grocery distribution, and our Monday/Friday perishable distributions are closed until it is safe to re-open them. We have suspended our regular choice-based grocery distribution program to allow for necessary physical distancing.

What you need to bring to get food:

  • ID for everyone in your household who needs food.  This can be a driver’s license, BCID, passport, Care Card, or Birth Certificate.
  • Proof that you live in Richmond, such as a recently dated piece of mail, letter from a community or governmental agency, or rental receipt.  You must bring your proof of address every time you pick up food
  • Your own grocery bags

If you are picking up food for someone else (such as a friend, neighbour, or anybody else outside of your own household), please bring the ID of the person you are collecting for. Please call us with questions.

What to expect:

When you arrive, you may need to wait to be served. Please be respectful of others, do not smoke while in line, and maintain a distance of at least 2 metres between yourself and the others in line. Access to the washroom will also be restricted (no public washroom is available).

Hampers will include foods from a variety of categories, including:

  • protein items, such as canned fish or meats, legumes
  • pasta/rice/noodles
  • tinned/canned meals
  • tinned vegetables/fruits

You can also expect to receive an assortment of fresh produce (fruit and vegetables), dairy, baked goods, and fresh or frozen meat/protein foods.

If you’re curious about what Best Before and Expiry dates mean, and our policies around them, please read this post or Contact Us.

Register online:

To speed up your first visit, you can register with the online form below. (Or you can register in person on your first visit.) People in the same household should register together on the same form. Please bring ID for each person in your household on your first visit, so that we can verify your ID(s). PLEASE BRING RECENT MAIL WITH YOUR RICHMOND ADDRESS ON IT EVERY TIME YOU COME TO GET FOOD. If there are more than 4 people in your household, please ask us in person to add them to your household record on your first visit (please bring their IDs). Thank you.

How we use information we collect:

The Richmond Food Bank respects client information and wants to ensure it remains private. Only trained individuals who have signed a confidentiality agreement can access the database and must keep the information private.

We use client information for specific reasons including:

• To Run and Improve Our Programs: For example, tracking the number of client visits each week.

• To Do Research: We may use client information for research. All information remains anonymous and will only be shared with qualified persons.

• To Connect Clients with Other Programs: At a client’s request only, we may share personal information to check eligibility for other benefits or programs.

• To Report Abuse or Harm: We are required by law to provide information to law enforcement in certain cases, for example, if a client causes harm to a member of our staff/volunteer team or to another client, or damages our property. We may also share client information in case of a threat to the public.